11/6/2023 0 Comments Ftp disk quota exceeded![]() ![]() In powerful servers, we disable this cache (choose off), as server load isn’t affected.To fix this, our tech support team uses two approaches: cPanel stores disk usage info for 15-30 mins, to reduce disk access, and thereby keep down server load. It is caused by a cPanel feature called “disk quota cache”. That is, even if a 1 GB file is deleted, the space usage doesn’t show any difference. In cPanel servers, even after a disk quota exceeded error is resolved, the web panel shows the old disk space info. So, if you’re a shared web host, increase the quota by 100 MB temporarily so that services to the user is immediately restored. Business mails coming in during this period will bounce. Pro Tip : All this detective work takes time. We resolve this issue by searching the whole file system with the username, deleting them, and then updating the quota table. We’ve found such files in /usr, /var, / or in some cases even in /root directory. This could be from past troubleshooting steps, incomplete site restore, etc. In self-managed VPS servers, we’ve found user files stored outside the user’s home directory. Special case – User’s files located outside home directory Once we’ve found the top directories, we drill down until we locate all non-essential files. ![]() That is why we use Linux command line tools (such as du) to list all directories in a user’s account, and sort them as per size. It’s not easy to find these space files if you look at a web panel report. Old uncompressed backups (from a previous site restore for eg.).But there are other locations that are not so obvious: In many cases, we’ve found large files (such as backup, videos, DB dumps, etc.) in the user’s home directory itself. Fixing mail/web space overageĪbout 80% of disk quota exceeded errors occur due to users uploading files beyond their subscription limit. Today, we’ll take a look at how to troubleshoot, fix and prevent quota exceeded errors. Users exceeding their mail or web space quota.Website owners see this error when they try to upload a file, send a mail or update a database.Įvery month, our engineers resolve hundreds of “Disk Quota Exceeded” errors in our role as website support for web hosting companies. You will receive much greater inode limitations with a premium hosting account.Disk Quota Exceeded is a common error in Linux web hosting servers. If your account has no data that can be removed and you require more inode space, you should upgrade your account. The counter, on the other hand, should be updated in a few hours. The inode counter is not updated immediately when you delete anything from your account, so it might not go down straight away. Check your account for scripts you no longer use, temporary files that may be removed, and other stuff that is not necessarily required to function your website. You will need to remove files and folders from your account to reduce your inode use. As a result, we have implemented a 30,000 file and directory restriction for free hosting accounts. When a system has too many inodes, reading and writing files takes longer, which makes webpages take longer to load. This issue is most likely caused by your account reaching or approaching the 30,000 inode limit.Įvery file and directory in Linux (and other Unix-like systems like MacOS) is an inode. In the sidebar of your control panel, you can see how much inode your account is using. This issue is usually caused by exceeding your account's Inode Limit. You may see the message Disk Quota Exceeded if your account has a lot of files.
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